Zaxbys Chicken Fingers & Buffalo Wings - Concord, North Carolina

Susan Hall

For some reason, this is the only location that can’t seem to make the Cobb salad, correct!! Not sure why or if they just don’t carry bacon?!? But every time they never put it on there. I thought it was a coincidence.. salad number five, still no bacon, even after asking to make sure, just didn’t check the bag

M H

The attitude the employee's give is completely unnecessary. If you don't want to be at work don't come. No reason for me to wait 15mins for a remake of burnt Eggrolls. & the photo shown is the fresher batch. Let's just say they went straight in the trash. The girl up front needs more training. A smile will go a long way. Please hire ppl who actually want the job. Never returning. Go to kannapolis if you want to be treated like a normal person.

Austin Byrd

Have given this location multiple chances. Twice I have come within operating hours and the employees are roughhousing in the building with the doors locked and lights off. Well before closing. Have had other instances where I wait 15 minutes in a 2 car line to just get my order taken. The employees here clearly do not enjoy their job and obviously do not need to be running a “fast” food restaurant. I love zaxbys but will not be giving my business to this location any more.

Keaton Braithwaite

I work near this place and today was the last straw that I come and the sign says dine in open at 10:30 am and the doors are locked & the employees have a attitude like I’m not supposed to be there says I have to spend extra money and order online because the staff is short and drive through is down as well so I ask to speak to an manager and she lies and says the manager isn’t there I’m a manager myself so in order to open the store a manager has to be there because their the only ones who hold a key.. so did the employee break into the store to get in?!?!? I want cooperate number and or want to speak with someone from corporate I just wasted 15 minutes of my break walking over here just to be told I can’t order from the inside and just a reminder I’ve given this location 6 tries before leaving this review I should’ve posted this review on the third time but I use to work fast food so I get it but 6 times in 3 months I couldn’t let this slide again I HOPE CORPORATE SEES THIS AND GETS STAFF PAY PEOPLE MORE DO WHAT EVER YOU NEED TO DO TO TAKE CARE OF YOUR CUSTOMERS. THIS REVIEW WILL REACH MANY AS THIS IS UNACCEPTABLE

Julie Fofana

I recently visited Zaxby's for the first time, and while my overall experience had its ups and downs, there were some notable moments worth mentioning.

When I arrived at the drive-through, I noticed that the lights were not on, making it unclear whether the drive-through was open. I proceeded to ask the representative if I could order at the window, and unfortunately, I was met with an unfavorable response. This initial interaction was disappointing and highlighted a need for better training in customer service and maintaining a professional demeanor.

However, the experience took a positive turn thanks to Faira, an outstanding member of Zaxby's staff. Faira stepped in and assisted my sister and me with the utmost respect and courtesy. Her professionalism and friendly attitude made a significant difference and turned our visit around.

While there is room for improvement in ensuring all employees provide consistent and professional customer service, Faira’s exceptional assistance showcased the potential for a great experience at Zaxby’s. I hope the management continues to invest in training their staff to ensure every customer leaves with a positive impression.

Overall, my visit had a rocky start but was redeemed by Faira's excellent service. I'll be giving Zaxby's another chance in the future, hoping for a more consistent experience across the board.

Mark Fitch

9/15/24. Walked in for a to go order around 7:15pm. Took the cashier a minute to even acknowledge me, but couldn't even look up. Witnessed him and another employee take a personal call. Finally, I received my to go order after both calls were finished...

I ordered a single meal and had multiple mistakes. Wrong drink and wrong sauce. The place wasn't even busy, but I guess I know why now..

Ja Mu

Ordered on the App for a drive thru order. Ge to the store and no one was there. No cars in the parking lot doors locked. It was during operating hours no sign or anything.

Ben Halcyon

This is what y'all call a cup of sauce? Ain't even filled half the way of the cup. I ordered 3 of the spicy zax sauce and y'all had to skimp out on the sauce😑😒